Jennie Wong

Associate Trainer

I’m a Customer Service Delivery Certified Trainer

Jennie is passionate about making an impact on customer service delivery as she believes that first impression has no delete button. With her 25 years of inflight services experience with MAS, she rose from rank to file, earning her the highest position as an Inflight Supervisor, taking charge of 10 cabin crew members, ensuring a timely departure, and seamless inflight service including onboard safety. Jennie trained newly recruited cabin crew on the fine art of inflight services especially in first class and business class cabin, grooming & decorum. She progressed into the healthcare industry joining Prince Court Medical Centre and soon realized that just being passionate is not enough to touch & transform lives, especially a patient’s life. Empathy & Compassion is key to unlocking the feelings of an individual who needs assurance on the emotional journey of ill health. She is responsible for building up the Customer Relations Management team comprising 10 Customer Relations Officers and setting the standards of Service Excellence SOP, VIP Management, and Pastoral Care. In her capacity as a senior executive, she is also in charge of international patients in The International Business Lounge and attends to high-value clientele with a personal touch. In view of her good track record of 15 years, she was promoted to Customer Service Manager leading a team of 38 staff of 4 units namely Customer Relations, Concierge, Doctor’s Liaisons, and Contact Centre. Jennie coaches and trains the clinical and support team of the hospital on the finer points of customer service delivery as she strongly believes that medication heals physically & receiving superior service heals emotionally.

“The best and most beautiful things in the world cannot be seen or even touched – they must be felt with the HEART” - Helen Keller