Christina Amandeep

CPC, AICI CIP – Principal Trainer

I’m an Hospitality, Image Building and Perception Management Certified Trainer

Christina’s professional strengths are Hospitality, Image building and Perception Management, Interpersonal skills, communication skills, body language and team building. An extremely passionate and enthusiastic coach/facilitator with 23 years of experience working with customer service and hospitality teams. Competent and experienced with exposure to managing challenging customers both locally and internationally.
Christina has led and coached a dynamic multicultural team in Malaysia Airlines to deliver "Malaysian Hospitality” in a consistent manner at all customer service touch points. She trained aspiring flight attendants on “Grooming and Malaysian Hospitality” – a program that focuses on delivering a memorable experience to each guest on board MAS carriers; she also developed and trained MAS and Firefly frontline staff to “Go Beyond Yourself” – with an impressive EQ module that focuses on empathy which a truly ‘Human Skill’ that is needed to understand and serve customers better.

She was headhunted by Aeon Co (M) Bhd in August 2015 as a Customer Service Training & Development Manager spearheading the customer service teams at 32 stores nationwide. At Aeon, she planned and trained both management and front-line staff to deliver “Omotenashi” – the spirit of excellent hospitality that originated from Japan. Christina was involved in two major store openings at Klebang, Ipoh, and Shah Alam that exceeded sales targets by 11 -21%. Trained for Institut Jantung Negara, Salam Senawang Specialist Center, Tung Shin Hospital, Kuala Lumpur Sports Medicine Centre.

“The best and most beautiful things in the world cannot be seen or even touched – they must be felt with the HEART” - Helen Keller